I repeat....the Sewing Gallery is
NOT a place you want to do business with: Here's my Janome I purchased from
The Sewing Gallery, 5747 Youree Drive, now located at corner of Youree and Pennsylvania, Shreveport, Louisiana, phone 318-865-8705.
If you are a smart shopper, you need this information SO THAT YOU WILL NOT SHOP AT THE SEWING GALLERY....HERE'S WHY! I bought this Janome exactly one year ago
today to be my second sewing machine. It was light weight so perfect for me to pack up on my sewing days with friends. Being my second....not primary....machine I used it less than 100 hours this past year. Now, here's the rub. It malfunctioned (same malfunction) four times this past year. Since I live in Monroe, 90 miles east of Shreveport, this means that with every malfunction, I had to make the 180 mile round trip. And twice, I had to leave it which meant I had to go back to pick it up! You and I can both figure the mileage. So Sunday....knowing the warranty was about to expire, I was happily sewing away...and damn - er - I mean bam - it malfunctioned. Monday, I called the store owner and told him the problem. And he declared loud and clear that this machine was a real workhorse, tried and tested, tested and tried over and over by the manufacturer, so it was not a problem with the machine, but with the owner! Did I ever see red, but being the (tongue in cheek) gentle spirit that I am, I told him I would bring it to his shop Wednesday (today) so he could show me how to sew on this damn - er - I mean jammed machine.....I did and he found nothing wrong with it!!! refused to send it back to manufacturer, refused to accept any responsibility....offered me $100 to buy it back. I thanked him for his generosity since my receipt in hand showed I paid $703.55 for one and the same!
I ultimately accepted $250 and left his store. Oh, but let me backtrack. When we agreed on the $250, he reached into his pocket and offered me $100 in cash and told me he would mail the rest of the money to me. Thank goodness I had the presence of mind to refuse this offer. I told him I would be back in one hour for the money...thought this would give him enough time to find a bank. When I got back over to The Sewing Gallery (the place you do not want to shop) the store clerk had the money for me. She also told me that she had been sewing on the machine and that indeed it did have problems but that there was nothing she could do about it....it was not her store and while she felt the owner was wrong, she could not intercede on my behalf.
Here is part of the printed warranty:
Your
authorized Janome dealer or Janome Authorized Service Center will evaluate your report of a possible defect and if one is discovered, will (at its option) repair or replace the Product either with an identical Product or with a substitute product that is substantially similar to the original Product. Your authorized Janome dealer or Janome Authorized Service Center reserves the right to supply refurbished Products or substitute product provided that they conform to the written specifications of Janome America, Inc. for new Products or new substitute products.
Hey.....Janome, Hey....The Sewing Gallery - listen up - You are not the kind of folks I do business with. You are on my list to never, ever visit again and I'm spreading the word about your actions today.